This Privacy Policy explains how Kiagu Studios ("Kiagu", "we", "us") collects and uses
personal information when you visit our website, contact us by email, pre-register for
Astral Sync, or subscribe to game-related updates.
1) Who we are (Controller)
Kiagu Studios
키아구스튜디오스 유한회사
Seoul, Gangnam-gu, South Korea
BRN: 471-88-03323
contact@kiagu.com
2) Scope
This Privacy Policy applies to:
- our public website (the "Site"),
- Astral Sync pre-registration forms,
- newsletter and game update subscriptions,
- confirmation and update emails we send in connection with Astral Sync,
- communications you send to us, such as email.
It does not cover third-party websites, app stores, social media platforms, community
platforms, or external services linked from the Site. Those third parties have their own
policies.
3) Personal information we collect
A. Information you provide to us
When you contact us, we may collect:
- your email address,
- the content of your message,
- any information you choose to include (and attachments).
B. Information collected automatically (website & security logs)
When you access the Site, our systems may process:
- IP address,
- date/time of request,
- pages visited and technical request data (URL, status codes),
- browser/device information (type, OS, language),
- referrer URL (if provided),
- security-related signals (e.g., to detect abusive traffic).
C. Pre-registration and update subscription information
When you pre-register for Astral Sync or subscribe to updates, we may collect:
- your email address,
-
your preferred platform or platform interest, such as PC, iOS, Android, PlayStation,
or Xbox,
- your consent choices,
- the date and time of submission,
- confirmation status and unsubscribe status,
-
language, country/region, referral page, campaign source, UTM parameters, or similar
source information where available,
-
technical information needed to prevent abuse, spam, or fraudulent submissions.
4) Why we use personal information (Purposes)
We use personal information to:
- operate, maintain, and secure the Site,
- prevent fraud, abuse, and attacks,
- respond to your inquiries and communicate with you,
- comply with legal obligations (where applicable).
We also use pre-registration and subscription information to:
- manage Astral Sync pre-registration,
- send confirmation emails,
-
send Astral Sync news, major updates, launch reward news, and announcement emails
where you have opted in,
- understand platform and regional interest in Astral Sync,
- maintain records of consent, withdrawal, and unsubscribe requests,
-
prevent spam, fraud, abuse, duplicate submissions, and automated signups,
-
prepare for future launch, community, and marketing activities related to Astral Sync.
5) Legal bases (where applicable)
Depending on your location and the applicable law, we rely on:
- Legitimate interests (Site operation, security, responding to business inquiries),
-
Steps prior to a contract / contract (where you contact us about partnerships or
services),
- Legal obligations (where required).
For pre-registration and optional game-related update emails, we may rely on your
consent where required by applicable law. You may withdraw your consent at any time by
using the unsubscribe link in our emails or by contacting us at
contact@kiagu.com
.
We may also rely on legitimate interests for limited processing necessary to operate and
secure the pre-registration form, prevent abuse, keep suppression/unsubscribe records,
and understand general platform interest, where permitted by applicable law.
6) Cookies & tracking
We do not use advertising cookies, marketing pixels, or analytics tools on the Site at
this time.
We may use strictly necessary technologies that support security and delivery of the
Site (for example, via a CDN/security provider such as Cloudflare). Our pre-registration
forms may use strictly necessary technologies to submit forms, prevent spam, detect
abusive traffic, or maintain security.
If non-essential analytics, advertising pixels, or similar tracking tools are added
later, we will update this Privacy Policy and request consent where required by law.
7) Sharing and disclosures
We may share personal information only as needed with:
- infrastructure, hosting, and security providers (to run and protect the Site),
- professional advisors (legal/accounting) where necessary,
-
authorities where we are legally required to disclose information, or where disclosure
is reasonably necessary to protect rights, safety, and security.
For pre-registration and update emails, we may share personal information with service
providers that process information on our behalf, including Mailchimp and other service
providers where applicable, such as:
- email delivery and newsletter providers,
- CRM or contact management providers,
- form processing providers,
- database, hosting, and cloud infrastructure providers,
- security, anti-spam, and abuse prevention providers.
These providers are authorized to process personal information only as needed to provide
services to us, subject to appropriate contractual and security obligations.
We do not sell personal information and do not share it for cross-context behavioral
advertising.
8) International transfers
Our service providers may process personal information in countries outside your country
of residence, including outside South Korea and the European Economic Area.
For Astral Sync pre-registration and update emails, personal information such as your
email address, platform interest, consent records, submission timestamp, source
information, and technical submission data may be processed by Mailchimp, email service
providers, CRM providers, form providers, database providers, hosting providers, or
security providers located outside South Korea.
Where required by applicable law, we use appropriate safeguards such as contractual
protections, technical and organizational security measures, and disclosures in this
Privacy Policy. You can contact us at
contact@kiagu.com
for more information about international processing related to your personal information.
9) Data retention
We keep personal information only as long as needed:
-
Security/access logs: retained for a limited period for security, troubleshooting,
and abuse prevention.
-
Emails: retained as necessary to respond, maintain legitimate business records, and
comply with legal obligations.
-
Pre-registration and subscription data: retained until you unsubscribe, withdraw
consent, request deletion, or until the pre-registration or related launch
communication purpose is no longer required, unless we need to retain limited records
for legal, security, abuse prevention, or compliance purposes.
-
Consent and suppression records: we may retain limited records of consent,
withdrawal, and unsubscribe requests to demonstrate compliance and ensure we do not
send further marketing emails after you unsubscribe.
10) Your rights
Depending on your location and applicable law, you may have rights to:
- request access to personal information we hold about you,
- request correction or deletion,
- object to or restrict certain processing,
- request data portability (where applicable),
- withdraw consent (where consent is the basis).
If you receive Astral Sync news or update emails, you may unsubscribe at any time by
using the unsubscribe link in the email or by contacting us at
contact@kiagu.com
. Withdrawing consent does not affect processing that occurred before withdrawal.
To exercise any other rights, email
contact@kiagu.com
. We may need to verify your identity before fulfilling a request.
11) Complaints
If you have concerns, contact us first at
contact@kiagu.com
. You may also have the right to lodge a complaint with your local data protection
authority, depending on your location.
12) Security
We use reasonable technical and organizational measures designed to protect personal
information. No method of transmission or storage is 100% secure, but we work to reduce
risk.
13) Children
The Site and pre-registration forms are not intended for children under the age required
by applicable law to provide consent. We do not knowingly collect personal information
from children. If you believe a child has provided personal information to us, contact
us at
contact@kiagu.com
and we will take appropriate steps.
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" above shows
when it was last revised.
FUTURE ADDENDUM (Not currently applicable)
If we later launch games/apps, player accounts, beta tests, in-game analytics, embedded
media, advertising tools, SDKs, payment features, or community integrations, we will
publish updates covering, as applicable:
- game account data,
- in-game telemetry and device identifiers,
- analytics and advertising partners,
- SDK disclosures,
- consent controls and opt-out mechanisms,
- in-app purchase processing,
- store-operated payment processing,
- platform-specific disclosures,
- region-specific disclosures,
- community and social platform integrations.
